BUSINESS NAME AND CONTACT DETAILS
Dellarosa Wine Pte Ltd is a company incorporated in Singapore, whose UE number is 201621261N. References to “Dellarosa Wine”, “Dellarosa”, “Quintino”, “we”, “our”, or “us” throughout this website mean Dellarosa Wine pte ltd
This website is subject to the copyright ownership of Dellarosa Wine pte ltd and may not be reproduced in any format and in any circumstances without our prior written consent. However, users may download the contents of these pages and store a copy on a temporary basis or reproduce the pages for the sole purpose of understanding our Terms and Conditions.
Please read these Terms and Conditions carefully. By using this website, or purchasing from us online, you agree that you have read, understood and accept these Terms and Conditions (as we may amend them from time to time). If you do not agree to be bound by the Terms and Conditions of this website, you may not use this site nor place an order with us.
TERMS OF SALE
PLACING AND ORDER
Placing an order on our website or receiving communications about that order from us do not create a contract to purchase with us. If we do not accept your order, you will receive an email from us. You will also have rights to cancel your order before and after the purchase is formed in accordance with our Cancellation Policy.
There are varied reasons why we may not accept your order.
These may include: the product is no longer in stock; we cannot verify your payment method and obtain authorization; we cannot verify that you are at least 18 years of age or older; we have identified a pricing error or material description error for the product; or we have restrictions on available quantities and want to limit the size of your order.
Our prices are quoted in SGD and include alcohol tax and GST. The price quoted will be per bottle or per case, as indicated. The price does not include delivery, for which several options are available and at different prices. Please see our section titled “Delivery”. While we always endeavor to be accurate, errors sometimes occur, and we reserve the right not to fulfill orders that are priced incorrectly or for which there are limitations in quantity.
Pricing on our website applies only to online orders and according to the terms stipulated. We reserve the right to withdraw offers, including special promotions, and to alter pricing at any time without notice.
We deliver to Singapore only for physical addresses. We cannot accept deliveries to post office boxes. Full details of our current delivery services including charges, options, and estimated delivery times will be provided to you at checkout. If you would like this information beforehand, please contact us.
While we make every effort to deliver our orders on time, our delivery dates and the times noted at checkout and in our emails are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.
We deliver from Monday to Saturday morning, if the order is placed and accepted by the service courier by 11 am.
Delivery times and prices vary according to your selection and options will be provided to you at the time of checkout. We reserve the right to restrict deliveries or to withdraw delivery services in exceptional circumstances.
Please check your order carefully for missing or damaged items. Please notify us immediately if there are any damaged or missing items. If you are unable to receive delivery, and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.
RETURN AND REFUND
Dellarosa Wines Pte Ltd. aims at providing the most vibrant wine experience. In case you are not satisfied with the wine you have bought we will do our best to remedy. Please email us at email@example.com.
We have set 3 days as valid policy for return. We cannot provide a refund or exchange in case in which the 3 days are expired. We are very committed to take care of every single step of the wine journey from Europe, working only with first class logistic services. We use temperature controlled shipping ensuring quality and full integrity of our wines. As fact it is very unlikely a case of corkage and spoiling.
The refund can be issued in case of wrong item delivered or broken bottle during the delivery. For the wrong item delivered, you are asked to preserve the bottle/s in the proper manner – using wine cellar if necessary – up until the return to Dellarosa wine.
Once we have received the item, we will inspect it accordingly. In the case of an approval, we will issue a refund or credit.
We will replace defective and/or damaged products. Please send us an email at firstname.lastname@example.org to communicate if you would like to receive the same wine or a different one at the same value.
In the case of abuse of our exchanges and refunds polices we reserve the right to reject the customer request.
Payment is immediately due upon placing an online order by valid credit or debit card in that person’s name. We accept all major debit and credit cards including VISA and MasterCard.
Wine photography on this website is for illustrative purposes and may not be indicative of the bottles you actually receive, especially old wine vintages. All other photographs and photography on this website, unless clearly indicated to the contrary, are subject to the copyright ownership of Dellarosa Wine pte ltd and may not be reproduced in any format and in any circumstances without our prior written consent.
All information sent and received over this website uses up-to-date and secure ecommerce software. We will not fulfill any order that fails our checks, or on the advice of our third party payment provider, the issuing bank, or the cardholder. If an attempted order is shown to be fraudulent, we will inform the police.
DELLAROSA WINE NEWSLETTER
If you are interested in receiving our newsletters and information regarding our Tastings please sign up for our Tasting events. You are welcome to join these events by entering your email in the “Our Shop” section and clicking “sign up”.
You may cancel at any time by contacting us and clicking “unsubscribe” at the bottom of the emails you are receiving.